What does the job of an account manager entail? An account manager is part of the sales team but what do they actually do all day?
Well, I’m here to answer some of your questions. But let’s start at the beginning. I am Dutch, I have a degree in Tourism Management and I began my career at HotelSpecials during an internship in 2013. After my internship within the sales team and after I finished my studies, I got the chance to come back and that’s when I began my career as an account manager. So, you wanted to know what I do all day? Let’s get started…
How does a normal day of yours look like?
During a normal day, I have a lot of contact with our hotel partners. Most of the time in French! I have always had a passion for the French language and that’s why I’ve followed French classes. That means that I have a lot of French and Belgian hotels that are happy that they are able to communicate with us in French. Obviosuly I found it quite challenging and a bit scary to have French working relationships but I am happy that I took a chance. By now, I am used to it and I love it!
I like that I am working with hotel and revenue managers and that it is my job to build relationships with them. During a normal day I call a lot of my contacts in order to check their availability, ask them to participate in Specials and campaigns or to simply have a chat. What I like the most though is when I get to visit them! Then I get to go to Paris, Antwerp, etc. and that’s all for work! Fun fact: A while ago I went on a visit with a couple of colleagues and then we even visited Disneyland Paris. 🙂
Do you visit hotels often?
For us it is very important that we maintain a personal relationship with our hotel partners. So yes, that’s why I visit the hotels in my account regularly. This way we get to know each other personally, I get to see the hotel and I am able to better understand what they need help with. It’s of course especially nice if I can combine work and pleasure. As I said, a while ago a couple of colleagues and I visited Paris and then we also went to Disneyland. That was such a nice experience!
However, being on the road and visiting a lot of hotels also means that I had to develop some stress-resistancy. I usually visit a couple of hotels in one day and if I get stuck in traffic or if one of the meetings takes longer than expected, I have to hurry up to get everywhere on time. That also means that I don’t always have time to see something of the city that I am visiting. At the end of the day I am usually super tired and I fall straight into bed – either at home or in a hotel.
What do you like about working at HotelSpecials?
What I like the most about HotelSpecials is that it is a young company where I truly feel at home. We organize a lot of social activities (also after working hours) and the atmosphere within the office is very relaxed. Next to that, I have the chance to join a lot of cool projects and there is always an open ear for new ideas and initiatives.
Do you like what you hear? Check out our current vacancies at HotelSpecials and BungalowSpecials.